General conditions of sales From Arome Antique products. 

1 - Implementation and opposability

The present general conditions of sale govern all the sale contracts concluded between Arome Antique and his customers. Consequently, by placing an order the buyer implies complete compliance with these general conditions of sale.

No particular conditions laid down by the buyer can, except express acceptance, prevail against these general conditions.

The fact that the customer do not prevail at given moment against any one of these general conditions of sale does not imply that he wishes to waive the right to prevail at another time against any one of the said conditions.

In the possibility of particular conditions foreseen contractually and in writing, between the agents and one of the customers, the aforementioned conditions which would go against the present general conditions of sale will be only applicable.

The customer acknowledges having read, at the time of ordering, the special conditions of sale stated on this screen and expressly accept them without reservation.

These general conditions of sale govern the contractual relationship between Arome-Antique and client, both parties fully accept. These terms and conditions shall prevail over all other conditions contained in any other document, unless prior express written. 

2 - Orders

Customers should order directly on line.

3 - Deliveries

At the time of the delivery our products are in accordance with the standards and the characteristics announced on our commercial documents. Customer should make with the carrier from reception of the goods, the necessary reserves in case of damage or of missing product. With the exception of delivery errors noticed from reception, the ordered goods will be neither returned nor exchanged. No complaint will be admitted beyond a period of 15 days of receiving the invoice.

4 - Invoicing

Our invoices are issued by Arome Antique, on the basis of the current tariffs in the day of the order recording. They are net excluding taxes and shipping costs

5 - Payment - Modalities

Merchandises are paid on invoice before the merchandises dispatch. Payment is made as provided in the order. All purchases are payable in cash and without discount when ordering.
Payments are made by credit card, paypal, or international mandate.

No pre-payment with regard to the negotiated terms appearing on the price list will give rise to supplementary discount. Goods paid by international money order will be sent after receipt of the warrant

6- Transport - Risks Dispatch - Delivery

It is expressly agreed that the transfer of ownership of the goods ordered becomes effective right out of our stores or workshops. The purchaser therefore agrees to accept all risks, including those related to transportation, except for the case of transport by the seller or any of its agents.

It is the responsibility of the purchaser to make, if any, the usual caveats before taking delivery. In the absence of instructions from the buyer for shipping, the seller reserves the right to deliver the best goods, without being able thereby incurring any liability.
If unable to deliver the ordered goods within the home buyer because of inadequate means of access to such premises or due to small size of these, the seller shall in no circumstances be held liable, unless expressly informed during the ordering.
We ship internationally either by Colissimo International or by international small packet with priority recommendation and receipt.

7 - Complaints

This contract is subject to French law. Arome Antique can not be held liable for damages of any kind, whether tangible or intangible property, which could result from misuse of products sold. The responsibility for Arome Antique will be limited to the amount of the order and can not be blamed for simple errors or omissions that may occur despite all precautions taken in presenting the products.

In case of difficulties in the implementation of this contract, the buyer has the option, before any legal action to seek an amicable solution with the help of a professional association in the industry, a consumer association or other counsel of his choice.

Any complaint concerning both quantities, charged prices, ordered forms, and the state of the goods, should be acceptable if these complaints are sent by registered mail with return receipt to the company within three days following the reception of the merchandises. Join a copy of the delivery order of the travel voucher and express the motive for the dispute. Any complaint judged justified will entail a net credit without tax.

No return can be made without preliminary permission.

The complaints or disputes will always be received with great attention, good faith is always presumed in the customer who takes the trouble to explain his situation. In case of dispute, the customer should first contact the company to obtain an amicable solution.
Otherwise, the Commercial Court of Saint Paul -ReunionIsland, has exclusive jurisdiction, regardless of the place of delivery and method of payment accepted.

8 - Reserve and Transfer of property

Merchandises remain the salesman property up to complete payment of the agreed price. The buyer shall become responsible at the acceptance of merchandise.

9 - Cancellation Resolution

In case of neglect in the respect for one of the obligations of the order or for the present general conditions of sale, buyer or salesman can put an end as one's right to the order after formal demand remained ineffective during a period of 10 days. A cancellation account detailed will be established by taking into account the loss undergone by the part not guilty.

10 - Guarantee.

You get a quality guarantee, we will exchange or refund for defective products or non compliant as soon as possible.

For technical support on a product or claim, please call the following telephone number :

02 62 09 11 50 or send us an email at: contact@arome-antique.com.

11 - Your Warranties - Money Back Guarantee (7 days)

You have a right of return of 7 days after receipt of the package to return it in its original packaging, and obtain a refund or exchange. Returned products must be unopened, undamaged and unopened. The opening of the package will be in the presence of the factor as a witness.
During this period, the guarantee of return of the package is complete: no justification is required.
For any returned item you paid, the following shall apply:

- The package was returned unopened: refund of the package and shipping possible.
- The product is returned simply because you are not satisfied: refund of the product return costs at your expense.
- The product is returned for a reason that falls Arome Antique: refund of the product, shipping and return potential.

12 - Prices :

Prices shown in € uros or USD are net excluding taxes and shipping costs. TVA applies to the countries of the European Union except the DOM / TOM and other countries around the world.

Prices subject to change at any time without notice, the articles being charged on the basis of the existing tariff on the date of registration of the order.

13 - Processing time of your order :

Your orders are processed promptly by customer service and shipping service, open Monday to Friday.
Packages are sent on receipt of settlement, payment by credit card guarantees the timely processing of your order.

For shipments in mainland France :

Shipments take place within 48 hours of receipt of payment of your order, excluding breaks and periods of exceptional holidays.
After setting our service delivery shipments, your order is delivered in 3 to 5 days by post (international colissimo).
These deadlines are quoted in working days, excluding postal delivery problem.

Delivery time in the other lands around the world:

Your order will be delivered by INTERNATIONAL COLISSIMO by country of destination.
For more information, please contact us.
Arome Antique is not responsible for delays INTERNATIONAL COLISSIMO.
In countries outside the European Union and for which we charge duty, you will most likely be asked to pay customs duties, dock dues or other additional duties in your country upon receipt of your package.

14 - Security :

Our system of credit card payment is subject to a security system like SSL (Paypal and Hipay).

We adopted the encryption process is the current reference in the data encryption on the Internet. All sensitive data related to payment are protected.

Your personal data
To ship your order, we ask your details:
Name and address for delivery and billing.
E-mail address and telephone number for order confirmation and delivery.
No. of card: your credit card details are transmitted directly to our bank we will not be disclosed. We never access your bank account.

- At any time you have a right to access and correct your information.
- We do not share your details to other companies.
The e-mail addresses is only for services Arome Antique: no e-mail address is sold, given, sold or exchanged.
According to the law "and Freedoms", the processing of personal information about customers has been declared to the french National Commission for Data Protection (Commission Nationale Informatique et Libertés (CNIL) under the registration number: Registration CNIL under way.

The client has (Article 34 of the french Act of January 6, 1978) a right to access, modify, rectify and delete data concerning him, he can exercise with Arome Antique. To do this, you can contact us:

By mail : contact@arome-antique.com
By phone : 02 62 09 11 50 Monday to Friday.
By mail :

Monique MONLUC
AROME ANTIQUE
4, Bis Chemin de la Vieille Usine Bt B Apt n° 4
97435 L’EPERON – ST GILLES les Hauts - SAINT PAUL - REUNION ISLAND

15 - Use of essential oils.

Essential oils are concentrated very powerful and can be dangerous if not used correctly.

Also, you should read the precautions included with the shipment prior to use of an essential oil, a composition for diffuser or an aromatic oil.
In case you wish to offer or sell our products, these precautions must be strictly attached to each gift or sale.

16 - Basic precautions to observe when using essential oils.

Choose essential oils tested and certified 100% natural and not tested on animals. Essential oils from the distillation of wild plants or organic crops or green certification (Ecocert - French Label) have properties superior to those from plants grown with chemicals. Also, beware of counterfeits in which it is added to alcohol in essential oils.
Some essential oils can be harmful, such as cloves, oregano, savory, thyme and cinnamon. They should never be used on clean skin, except in localized external use (buttons, warts). They must be diluted in vegetable oil to prevent burning.
In case of allergy, exercise extreme caution in using essential oils, including skin allergies (like eczema) and respiratory diseases.
In case of accidental contact with skin or eyes, immediately pour vegetable oil into the eye or the skin to thin. Then pass a cotton pad soaked with vegetable oil to remove all traces of essential oil.
In case of accidental ingestion of pure essential oil, vegetable oil absorption reduces irritation of the gastrointestinal mucosa. Induce vomiting if necessary.
During pregnancy, essential oils should be used with caution. For children, essential oils should be diluted in vegetable oil. The younger they are, smaller doses are given.
Avoid exposure to sunlight during the day, following the use of essential oils of citrus, or photosensitizing.

Essential oils are not harmless products and contain very high percentages of active ingredients. We do not encourage self-medication.

The information provided on our site are from reference books in aromatherapy. Data for information, they can not in any way constitute a medical information, or engage our responsibility.
For any use of essential oils for therapeutic purposes, we recommend you consult a competent physician in aromatherapy.
Always insist on an essential oil quality. Many are in demand because it is very popular and are often falsified. Then, there are very low prices on the market.

Think of group purchases.

Why a group purchase? You have certainly in your circle of acquaintances one or several person (s) susceptible to be interested in one or several products of our company. The shipment charges being  expensive, belong to several to send you your commands will allow you to divide the amount of the postage and packing expenses by the number of persons having placed order.